Terms & Conditions
General Terms and Conditions
Effective Date: 04th December 2024
Version: 1.0
By enrolling your child at Merton Tuition Centre Ltd (“the Centre”), you agree to the terms and conditions outlined below. Please read these terms carefully, as they govern your use of our services.
1. Educational Services
• The Centre provides small group sessions where students from various age groups and subjects are taught together.
• Adequate tutors and helpers are always present to ensure all students receive the necessary support and attention.
2. Payments
• Payments are required monthly in advance via Direct Debit or Recurring Card Payments.
• Invoices will be made available through the online portal for your records.
• Failure to provide payment details or clear outstanding fees may result in a suspension of services.
3. Cancellation Policy
• Lessons must be cancelled at least 24 hours before the session to qualify for a credit.
• A maximum of two credits (one per session) can be held on your account at any time. Credits expire after 30 days.
• Cancellations made within 24 hours of the session are non-refundable. Allocation of makeup credits will be at the Centre’s sole discretion.
• A one-month notice period is required for cancellation of all services. Notice must be given in writing through the online portal or via email.
4. Attendance and Behaviour
• Parents must ensure their child attends scheduled sessions on time.
• Disruptive behaviour affecting the learning environment may result in the student being suspended or removed from the programme without a refund.
5. Data Privacy
• The Centre collects and securely stores personal data for administrative purposes only.
• Personal data will not be shared with third parties except as required for payment processing or regulatory compliance.
• For more details, refer to our Privacy Policy available on our website.
6. Liability
• The Centre takes reasonable steps to ensure a safe environment but accepts no liability for loss, damage, or injury unless caused by proven negligence on the part of the Centre.
Legal Disclaimer
• These terms are subject to change at the Centre’s discretion. Parents will be notified of any significant changes in advance.
• All services are provided “as is,” and the Centre does not guarantee specific outcomes or results.
• The Centre reserves the right to refuse or terminate services if terms are not adhered to.
7. Agreement
By completing the registration process and signing up for services, you confirm:
• Your understanding and acceptance of these terms and conditions.
• Your agreement to provide accurate payment details and comply with the cancellation and attendance policies.
For any queries or further clarification, please contact the Centre via the online portal or via the contact form.